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Buyer Protection & Warranty

Last updated: December 10, 2024

When you make a purchase through Kashew, it automatically falls under our Buyer Protection program. This includes our return policy, secure payment processing, and dedicated customer service support.

Money Back Guarantee

When you pay through Kashew, you're entitled to Buyer Protection. For all deliveries, we'll refund you if your item does not match the pictures or description of the listing.

Read more about our refund & return policy →

Secure Payments

All transactions on Kashew are encrypted and PCI-compliant. We support payments via Credit Card, Debit Card, PayPal, and Venmo. Payments are processed by our trusted partner Stripe, ensuring you can send and receive money with confidence.

Dedicated Support

We're here for you every step of the way. Our team responds within 24 hours and works to resolve any issues. If you're not happy, neither are we.

Visit our Help Center →

What's Covered

  • Item mismatch: If the item doesn't match the listing description or photos
  • Damage during shipping: Items damaged by our delivery partners
  • Missing items: If your order never arrives
  • Quality issues: Undisclosed defects or condition problems

How to File a Claim

  1. Document the issue with clear photos within 24 hours of delivery
  2. Go to Profile > Past Orders > Claim Return
  3. Submit your claim with photos and description
  4. Our team will review and respond within 10 business days

Need More Help?

Contact us at [email protected] or call +1 (213) 556-2728.