Money back guarantee & non-compliance

If your purchase is not what you expected, because it is different from what was shown in the listing, reach out to us within 48 hours after receipt with supporting photos.

During the resolution process, you will be presented with two options:

1. You keep the product and get issued a partial refund.

2. You return the product and receive a full refund for your order.

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What counts as non-compliance:

1. Product material: an iron chair instead of wood.

2. Very different colors: a blue chair instead of a red chair.

3. Patterns: stripes instead of dots.

4. Product shape or type: plates instead of glasses.

5. Dimensions: a desk that measures 3 ft instead of 4 ft.

6. State of wear different from what is shown in the ad: fabric is described as clean and in like new condition while it shows stains and traces of wear that were not disclosed in the ad (not in description and/or not on photo).

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What does not count as non-compliance:

1. Subjective color differences: a chair is light blue instead of a darker blue.

2. Wear or scratches that were documented in the listing (pictures or description).