Things to check before making a purchase

Buying pre-owned furniture is exciting — but taking a few minutes to double-check the details before you place an order can save you a lot of hassle. Here is what to look out for.

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Check the dimensions carefully

This is the most important step. Measure your space and your doorways, hallways, staircases, and elevators before ordering. If an item does not fit through your door or into your space, returns are not offered for that reason — it is the buyer's responsibility to confirm that the item will fit.

Dimensions are listed on every product page. If they are missing or unclear, ask the seller before buying.

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Review color, material, and condition

Photos can look different depending on your screen and the lighting in the seller's space. Read the full description and look at all photos carefully. Pay attention to:

• Color and finish — does the listing mention the exact color or material?
• Condition details — are there scratches, stains, or wear noted in the description or visible in the photos?
• Included parts — does the item come with cushions, shelves, hardware, or other components you expect?

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Ask the seller questions

If anything is unclear — dimensions, color, condition, weight, or anything else — ask before you buy. You can use the "Ask a Question" section on the listing page to reach the seller directly. Learn more about how to chat with the seller.

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Enter the correct address and contact details

When checking out, make sure your delivery address, phone number, and email are accurate. Carriers use this information to coordinate delivery and reach you with updates. An incorrect address can cause delivery delays, failed deliveries, or additional fees.

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Why this matters

Kashew offers a 100% money back guarantee when an item is not as described in the listing. However, buyer protection and returns cannot be offered if the issue could have been avoided by checking the listing details beforehand — for example, ordering an item that does not fit through your doorway or not noticing condition details that were clearly shown in the photos and description.

A little due diligence goes a long way toward a smooth and happy purchase.

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If you need further help, contact us at [email protected] or call +1 (213) 556-2728.