Returns

Customers may cancel an order before the item ships by submitting a cancellation request. You will receive the request via email along with their explanation.

If you do not respond within 48 hours, the Kashew team will step in to mediate.

If the order is already in transit, cancellations are no longer allowed.

After delivery, customers may request a return only if the item is not as described.

• If the item is damaged in transit → insurance covers the cost.
• If the item left your store damaged → you are responsible. Kashew refunds the customer and covers the delivery fee, while you cover the return shipping if you want the item back.

Refunds and returns are extremely rare on Kashew—less than 0.4%.